Privacy Policy

PedTerra Privacy Policy

Last Updated: October 16, 2025

PedTerra LLC (“we,” “our,” or “us”) operates this website and store, including all related content, features, and services, to provide you with a curated shopping experience (the “Services”).

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase through https://pedterra.com, use our Services, or otherwise interact with us.

By using our website or purchasing from us, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information,” we mean data that identifies, relates to, or could reasonably be linked with you. We collect or process the following categories of personal information, depending on how you interact with our Services and where you live:

A. Contact Information
Name, billing and shipping address, phone number, and email address.

B. Payment and Transaction Data
Payment method, billing information, transaction details, and order history. Payment information is processed securely by our payment providers (Shopify Payments, PayPal, and other processors) and never stored in full by us.

C. Account Information
Username, password, preferences, and communication settings (if you create an account).

D. Device and Usage Information
IP address, browser type, time zone, device identifiers, and interactions with our website (pages viewed, products browsed, referring websites, etc.). This may be collected automatically via cookies and similar technologies.

E. Communications and Support Data
Information you provide when you contact us for support, participate in promotions, or communicate with our team.

2. Sources of Personal Information

We collect information in the following ways:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically when you browse our site (through cookies, pixels, and other analytics tools).

  • From our service providers, who help process payments, ship orders, or provide marketing and analytics tools.

3. How We Use Personal Information

We use personal information to:

  • Provide, process, and fulfill your orders

  • Communicate with you about purchases, returns, or inquiries

  • Authenticate your account and manage your preferences

  • Send updates, promotions, or newsletters (only if you opt in)

  • Improve our website, products, and customer experience

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal obligations and maintain records for tax and accounting purposes

4. How We Share Personal Information

We share information only with trusted partners who help us operate our business. These include:

  • Shopify – our e-commerce platform and payment infrastructure. Shopify processes your data as described in the Shopify Privacy Policy.

  • Reality Fulfillment Services LLC – handles warehousing, returns, and order fulfillment in the U.S.

  • ShipStation – creates and manages shipping labels and tracking numbers.

  • Payment processors – such as Shopify Payments and PayPal, for secure payments.

  • Marketing and analytics services – including Google Analytics, Meta Pixel, and Privy (for email communications).

  • Integrated Shopify applications – which may help with reviews, analytics, or communications. These apps access limited data necessary for their specific function.

Each partner follows strong data protection standards and only uses information as needed to perform their services.

We do not sell or rent personal information. If required by law (such as in response to a subpoena or government request), we may disclose information to comply with legal obligations or protect our rights.

5. Relationship with Shopify

Our store is powered by Shopify, which hosts our e-commerce platform and assists in providing the Services to you.

Information submitted to our store may also be shared with Shopify and processed in accordance with Shopify’s own privacy policies. Shopify may aggregate certain data across merchants to improve platform performance and fraud prevention tools.

To learn more about how Shopify handles your information or to exercise your privacy rights directly with Shopify, visit the Shopify Consumer Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active and remember preferences

  • Analyze site traffic and improve performance

  • Show relevant advertisements (if consented)

Types of cookies:

  • Essential cookies: Required for checkout and account login

  • Performance cookies: Help us improve website functionality

  • Marketing cookies: Used for personalized promotions and remarketing

You can manage or disable cookies in your browser settings at any time. For more information about cookies, visit www.allaboutcookies.org.

7. Security and Data Retention

We use SSL encryption, secure servers, and limited employee access to protect your data. While no system is entirely immune to breaches, we take every reasonable precaution to secure personal information.

We retain data only as long as necessary to fulfill your orders, meet accounting or legal requirements, or resolve disputes — typically up to seven (7) years.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data.

For U.S. customers (including California residents):
You may request to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications

  • Opt out of any sale or sharing of personal data

To make a request, contact us at heretohelp@pedterra.com with the subject line “Privacy Request.”
California residents may also use the “Do Not Sell My Information” link in our website footer.

For EU / EEA and UK customers:
Under the GDPR, you may request access, correction, deletion, or portability of your personal data.
Your data may be transferred to the United States for order processing, with appropriate safeguards in place.

We respond to all verified privacy requests in compliance with applicable data protection laws.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us at heretohelp@pedterra.com to request deletion.

10. International Transfers

If you reside outside the United States, your data may be transferred to and processed in the U.S., where our systems and fulfillment centers are located. We rely on recognized transfer mechanisms, including contractual clauses approved by the European Commission, to protect such data.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect new practices, legal requirements, or operational changes. The “Last Updated” date above indicates when the latest revision took effect. Any changes will be posted on this page.

12. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us at:

PedTerra LLC
Email: heretohelp@pedterra.com
Mailing Address: 1600 E Lincoln Hwy, Dekalb, IL 60115

For European customers: PedTerra LLC is the data controller for your information.

Cookie Notice

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By continuing to use our site, you consent to cookies unless you disable them through your browser or via our on-site cookie banner. You can manage your preferences anytime by clicking “Cookie Settings” in the footer.