We are HAPPY to extend Free Shipping and Returns* to you.

**Due to Covid-19 shipping times in the U.S. have increased:
Please have patience with shipping companies as your package may take longer than originally indicated to arrive.

 

Shipping:

We offer free shipping to all United States addresses. We also offer shipping internationally for a fee calculated by location (see below). International shipping to Canada has a reduced fee based on location.
We provide tracking numbers with all orders. Once a package with a tracking label has left our warehouse we no longer have any control over the shipping process. Please contact the delivery service and use the provided tracking number with any questions regarding the whereabouts of your package.

International Orders:

Shipping costs are discounted for international customers. Free returns and exchanges do not apply for international customers.

In the world's current state due to COVID- shipping times and costs have drastically increased. Below are average shipping times depending on the carrier you choose; however, those times may vary. 

     USPS First Class or Priority International: Shipping time 9- 27 day average

     DHL: Shipping time 2-4 days average

     UPS: Shipping time 3-7 days average

Any customs or taxes for entry into an international country is the sole responsibility of the addressee.

(If your country is not available as a shipping option please contact us at heretohelp@pedterra.com and we will help setup a delivery for you!)

Returns:

All orders must be returned within 14 days of delivery date in New Condition. The shoes must be clean and not show any signs of wear. If any tags came on the shoe, they must be secured. Any boxes or packaging must also be returned in undamaged condition. If you are to return an item, it must be re-sellable. When trying on shoes, if you expect to need a return, please make sure you are standing on a soft, clean surface and wearing clean socks in order to preserve their condition.

 

To return an item:

  1. Contact us at returns@pedterra.com. In your email, please include your Name, Order Number, Order Date, and A List of Items you'd like to return. A return mailing label will be sent to you. In order for us to calculate postage, you must list the items you are returning in your email.
  2. Once the items are returned to us, we will inspect them to ensure they meet our New Condition requirement detailed above*. 
  3. Please allow 1-3 business days from delivery date of a return for processing. Once the item has been confirmed to meet our requirements, it may take an additional 3-5 days for the refund to post to your payment method.
*Items that do not meet these requirements will be returned to you and a refund will not be processed.

Exchanges:

If the shoe doesn't fit but you would like to try something else, we will gladly do an exchange. Shoes returned for an exchange must meet the New Condition requirements detailed above. If there is a difference is price, an invoice may be sent to pay the balance or a refund will be issued if there is a remainder. 

To exchange an item:

  1. Contact us at returns@pedterra.com. In your email, please include your Name, Order Number, Order Date, and A List of items you'd like to exchange. A return mailing label will be sent to you. In order for us to calculate postage, you must list the items you are exchanging in your email.
  2. Please indicate what shoe, size and color you would like to do an exchange for. If you need some help or guidance in selecting a shoe, feel free to email us and we will happily share our knowledge!
  3. As soon as the package containing the exchanged good ships, a new order with your requested items will be sent to you. Upon arrival, we will inspect the exchanged goods to ensure they meet our New Condition requirements**.

**Items that do not meet these requirements will be returned to you, and you will be responsible for payment of the requested items. 

We reserve the right to alter our shipping, return, and exchange policies at any time.

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